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FAQS

WHAT TIME CAN I DO CHECK-IN?

You can check in from 3:00 p.m.

UNTIL TIME I CAN CHECK-OUT?

You can check out by 12h00 p.m.

MY FLIGHT ARRIVES AT THE END OF NIGHT; IS IT POSSIBLE TO CHECK-IN A LATE TIME?

Our staff is available at the hotel 24 hours a day. You can therefore do, without any problem, your check-in at a late hour. We ask, however, that you, please, inform us of your estimated time of arrival.

MY FLIGHT ARRIVES EARLY IN THE MORNING; IS IT POSSIBLE TO CHECK-IN EARLY?

Please note that check-in must be made at any time after 3:00 pm. However, if there are rooms available at the time of your arrival, it is possible to check-in early. You can also take advantage of the hotel’s public spaces and leave your luggage for free storage.

MY FLIGHT DEPARTS AT THE END OF THE DAY; IS IT POSSIBLE TO CHECK-OUT IN AFTERNOON?

If you wish to retain your room after 12:00, please contact the hotel reception. If this is not possible, you can store your luggage and take advantage of our public spaces until the time of departure.

IS THERE A WIRELESS INTERNET AT THE HOTEL?

There is free WI-FI throughout the hotel.

IS THE BREAKFAST INCLUDED IN THE ROOM?

Yes. Also included is a buffet lunch.

IS THERE A ROOM SERVICE?

Yes.

IS THERE LAUNDRY SERVICE?

Yes.

IS THERE SHUTTLE SERVICE?

We can book a shuttle.

PETS ALLOWED?

No.

CAN I ORDER A BOUQUET OF FLOWERS IF I WANT TO SURPRISE SOMEONE?

Yes.

CAN I USE THE SPA AND THE POOL FOR FREE?

Pool, sauna and hydromassage are free to use by hotel guests.

THE HOTEL HAS PARKING?

Yes, the hotel has free outdoor parking.

WHAT IS THE CANCELLATION POLICY?

If the cancellation of the reservation occurs before seven days of the date of the reservation, there will be no penalty and the signal that has been paid will be returned. If the cancellation of the reservation occurs on the seventh day or seven days prior to the date of reservation, the loss of the signal that has been paid will be verified. In case of no signal, the hotel may charge the value of one night in the credit card.

If the cancellation occurs during the stay or in case of no show (‘no show’), the customer will be charged the amount of the entire stay.

The hotel can always charge the credit card for one night in the seven days prior to the reservation date.

The conditions of reservation or cancellation may be changed in the case of group bookings or long-term reservations.

HOW CAN I CHANGE A RESERVATION?

To change a reservation, please contact the hotel.

HOW CAN I CANCEL A RESERVATION?

To cancel a reservation, please contact the hotel.